Πολιτική επιστροφής χρημάτων

Returns

We want you to be completely satisfied with your purchase. If you are not satisfied, you have the right to return your order in accordance with applicable consumer protection laws.

14-Day Right of Withdrawal

You have the right to return your order within 14 calendar days from the date you receive your item, without providing a reason.

To exercise your right of withdrawal, please contact us by email before the 14-day period expires. We will provide you with the return instructions.

Return Conditions

To be eligible for a return:

The return request must be submitted within 14 calendar days of delivery.
The item should be returned in its original condition, including all accessories, manuals, and original packaging whenever reasonably possible.
You may inspect the product as you would in a physical store. However, if the item has been used beyond what is necessary to determine its nature, characteristics, and functionality, any reduction in value may be deducted from the refund where permitted by law.

Return Shipping Costs

Unless the item is defective, damaged, or incorrect, the customer is responsible for the cost of returning the item.

Customers are responsible for ensuring that returned items are securely packaged. We recommend using a tracked shipping service, as we cannot be responsible for returns lost or damaged during transit.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved:

Your refund will be processed using the original payment method.
The purchase price of the returned item will be refunded.
The original standard shipping cost paid for the order will also be refunded, where required by applicable consumer protection laws.

Refunds will be issued within 14 days after we receive the returned item or receive proof that it has been shipped back, whichever occurs first.

Please note that your bank or payment provider may require additional time to process and post the refund.

Defective, Damaged, or Incorrect Items

If you receive an item that is:

defective,
damaged during delivery, or
different from what you ordered,

please contact us within 48 hours of delivery and provide your order number along with clear photos showing the issue.

If the claim is confirmed, we will, at our discretion and in accordance with applicable law:

replace the item,
provide a full refund, or
offer another appropriate solution.

In these cases, we will cover the return shipping costs where applicable.

Non-Returnable Items

The following items cannot be returned unless they are defective or required by law:

Personalized or custom-made products.
Sealed hygiene or personal care items that have been opened after delivery.
Perishable goods.
Digital products or downloadable content once access or download has begun with your consent.